Terms & Conditions

1. Service Description

We provide professional cleaning and related services for both residential and commercial clients. Our goal is to deliver reliable, high-quality cleaning tailored to the needs of each customer.

Homes & Apartments
Regular and one-off cleaning for houses and apartments, carried out to a consistently high standard.

Commercial Properties
Professional cleaning for offices and workplaces, scheduled around your business hours.

Airbnb Cleaning (including linen service)
Complete cleaning between guest stays, including linen collection, washing, ironing, and preparation for the next guests.

Pub & Hospitality Cleaning
Comprehensive cleaning for pubs and hospitality venues, ensuring a clean, hygienic, and welcoming environment.

Laundry Collection & Delivery
Convenient collection and delivery service for laundry, saving time while ensuring garments are properly washed, dried, and ironed.

Post-Construction Cleaning
Removal of dust, debris, and construction residue after building or renovation work, preparing the property for occupation or handover.

Deep Cleaning / Dry Cleaning Services
A more intensive cleaning service when properties require a full refresh, ideal before guests arrive, after renovations, or following heavy use.

Our services typically include tasks such as cleaning surfaces, vacuuming, mopping floors, bathroom and toilet cleaning, dust removal, and general property preparation. The exact scope of work may vary depending on the service type and property condition.

Service Areas
Our services operate primarily within Dublin Central and surrounding Dublin areas.

How Bookings Work
Clients can contact us via email, contact form, or phone to request information or book a service. Our website provides detailed descriptions of each service.

For most services, an initial visit or consultation may be required to assess the property and determine the scope of work. After assessment, we provide a quote for the service.

If both parties agree to the quote, the booking will be confirmed and payment will be taken upfront.

In case of complaints or concerns, we do not normally offer refunds. Instead, we will review the issue and, where appropriate, arrange a revisit or correction to ensure the service meets our standards.

2. Quotes and Pricing

Quotes are based on an initial assessment of the property and the work required.

Pricing may depend on factors such as:

property size
level of cleaning required
time needed to complete the work
materials and equipment required
transportation and logistics

With over two years of experience in the cleaning industry, we aim to provide fair and transparent quotes and clearly explain how pricing is calculated.

Please note:

Final pricing may change if the actual condition of the property differs from what was initially described.
Additional services requested beyond the agreed scope may result in extra charges.

3. Booking and Cancellation Policy

Bookings can be made via our website, email, or phone.

Once the quote has been accepted, payment is required upfront to secure the booking.

Cancellation Policy

Clients must provide at least 48 hours’ notice if they wish to cancel or reschedule a booking.
If cancelled within the required notice period, the service may be rescheduled to another available date.

Late Cancellations

Cancellations made less than 48 hours before the scheduled service may result in the loss of the booking payment, as the reserved time could have been allocated to other clients.

Exceptions may be considered in special circumstances at our discretion.

4. Access to the Property

Access arrangements will be agreed individually with each client, usually through a simple service agreement.

Clients must ensure that:

the property is accessible at the scheduled time
any necessary keys, codes, or instructions are provided
pets are secured where necessary

Parking arrangements may also need to be discussed depending on the property location.

5. Cleaning Conditions

Some properties may require additional time or work depending on their condition.

If the property requires significantly more work than initially expected, we will inform the client and discuss possible adjustments to the service or price.

Please note:

We do not handle hazardous or dangerous materials.
Any special requirements or limitations will be discussed individually with each client.

6. Payment Terms

All services require payment in advance once the quote has been accepted.

Accepted payment methods may include:

Credit or debit card
PayPal
Revolut
Other online payment methods available through the website

7. Liability

We take reasonable care when providing our services and aim to maintain the highest professional standards.

However:

The company is not responsible for pre-existing damage within the property.
We may document the condition of the property before and after the cleaning service to ensure transparency and quality control.

Any concerns regarding damage or issues should be reported as soon as possible.

8. Satisfaction Policy

Customer satisfaction is important to us.

If a client is not satisfied with the service, they must notify us within 24 hours of the service being completed.

Where reasonable, we will arrange a revisit to address the issue and ensure the service meets the agreed standard.

If you are satisfied with our service, we always appreciate clients sharing their experience through online reviews or recommendations.

9. Health & Safety

We are committed to maintaining safe working practices for both our team and our clients.

Our staff follow appropriate health and safety procedures while carrying out cleaning services. Clients are responsible for ensuring that the environment is reasonably safe and accessible for our team to perform the work.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be published on our website and will apply to future bookings and services. Clients are encouraged to review these Terms & Conditions periodically to stay informed about our policies.